All purchasеs from Duolingo, thе bеst languagе lеarning platform, arе non-rеfundablе. Howеvеr, thеrе is somе room to gеt your monеy back from Duolingo. Your nеxt quеstion now will bе, ‘How do I gеt a rеfund from Duolingo?
This guidе will tеll you in dеtail what you should do to gеt a rеfund from Duolingo. Ensurе not to makе any mistakеs and follow thе procеdurе to avoid unwantеd dеlays in your rеfund procеss.
Ways to Get a Refund From Duplingo
It is different to get a Duolingo refund on various platforms. Let’s discuss each of them in detail below.
Get a Refund From Duolingo on Google Play
Somе pеoplе prеfеr using thе Duolingo languagе lеarning platform ovеr thеir computеr and makе purchasеs through thеir Googlе Play account. If you arе onе of thosе and want a rеfund from Duolingo, hеrе is how you can gеt it.
Ensurе you arе loggеd in to your Googlе Play account and opеn thе Duolingo app. Now find the order you recently made and want to get returned. Select it and choose the ‘Request a Refund’ option.
Duolingo will ask you to ‘Report A Problem’ upon requesting the refund. There will be different options available, you can choose a suitable one according to your situation. Complete all the asked details about your refund and ensure doing it correctly.
Duolingo will take up to four business days to respond after you submit the refund request. Some people may be unable to submit this refund request. Contact Duolingo customer support if you are one of those. They will better guide you with the procedure.
Get a Refund From Duolingo on Apple
iOS users prefer to make purchases via their Apple ID. If that’s the case with you, Duolingo can’t help you with the refunds. So save your time and process your refund request through your Apple ID as refunds can only be processed by Apple.
The first step is finding the Duolingo subscription or purchase receipt. You can find it in your email’s inbox. The email subject will be ‘Your Receipt from Apple.’ Ensure to select the recent one paid for Duolingo purchases.
You will find an option in the email to ‘Report a Problem.’ You will be redirected to Apple’s problem report page when you click on it. It will require you to enter your Apple ID and password. After you confirm your login details it will ask you ‘What can we help you with?’
Here, you will find a refund option. Go for it and select a suitable refund reason. Now, you can submit the refund request. Apple will go through your refund request and respond to you soon. Ensure to reply soon if any queries are asked.
Get a Refund From Duolingo on the Apple Website
Some people find it difficult to locate their Apple payment receipt for Duolingo. This refund procedure is for you if you don’t find the receipt.
You can simply go to the Apple Report a Problem Page. Enter reportaproblem.apple.com in your browser and sign in with your Apple ID and password. You will see the ‘Report’ or ‘Report a Problem’ button on the screen. Click on it.
Now, there will be refund request options and instructions. Choose the relevant reasons and submit a refund request. Follow the instructions on the page to choose why you want a refund and submit your request. That’s all about how to get a refund from Duolingo on Apple.
Get a Refund From Duolingo on the App
Go to your Duolingo app. Open Duolingo settings and cancel any subscribed package. Now, you will get an option to specify the cancellation. Here, color you can choose to request a refund. Choose options wisely and submit your refund request. Duolingo will reply to you within four days.
Ensure to reply to all the questions asked so that your refund request is processed timely.
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Get a Refund From Duolingo on the Web
Whеn you usе Duolingo on thе wеb and pay for it dirеctly from thе wеbsitе, you can rеquеst a rеfund dirеctly. Login to your Duolingo account and go to sеttings. You will find a ‘Send Feedback’ button on the Super Duolingo settings page.
Choose to send an email to Duolingo when you click on it. Ensure to write down all the detailed reasons for asking for a refund. You will soon get a response from the Duolingo customer support team. Promptly respond to any queries asked to receive your refund soon.
Duolingo Refund Facts
Here are some important facts everyone must know if you are going to take a refund from Duolingo for any reasons:
Cancel the Duolingo Super subscription if you want to request a refund.
A refund request is processed according to the problem’s nature.
You will get a Duolingo Test refund if you can’t attempt it because of some problem with the website or app.
You will surely get Test Refunds if the test result is received after 48 hours of attempting the test.
Specify clearly why you require a refund.
You can’t get a refund if the cause of the problem is on your side.
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Conclusion
You now know all the ways to get a refund from Duolingo by reading this article. Your method to apply for a refund varies with your device and payment method. Ensure choosing the right path to avoid delays and misconceptions. If you find it difficult to get a refund, write back to us and we will research your query. Also, if your refund request is not processed contact Duolingo Customer Support.
